1. Return Eligibility
At Seven Twenty-One Beauty, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, in their original packaging, and in the same condition in which they were delivered. Products that have been opened or used cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items
For the health and safety of our customers, certain products cannot be returned. These include opened or used cosmetics, products damaged due to misuse, gift cards, promotional items, and clearance or final sale products unless they arrive damaged or defective. Please review product details carefully before completing your purchase.

3. Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. Original shipping charges are generally non-refundable unless the return is due to our error.

4. Exchanges
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. We will review your request and, when eligible, arrange a replacement or exchange at no additional cost. Exchanges are subject to product availability.

5. Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service when returning products, as Seven Twenty-One Beauty cannot guarantee receipt of returned packages without tracking information.

6. Contact Us
If you have any questions about our Return Policy or need assistance with a return or exchange, our customer support team is here to help. Please contact us through our Contact page or email us with your order details, and we will work to resolve your request as quickly as possible. Your satisfaction is important to us, and we are committed to providing a smooth and reliable shopping experience.